Frequently asked questions
When can I expect to receive my order?
Universal Music AS strives to ship your items 1-2 business days after your order is placed. Shipping will typically take 1-2 business days in Norway. For certain items, separate delivery terms apply. The terms for These items will be unprinted before you place your order.
Is it possible to pick up the item from your warehouse?
No, unfortunately we cannot offer order pickup.
How do I return my order?
1. When returning, please use our return form HERE .
2. Fill in the required information, such as your order number and email address. You can find your order number in your order confirmation.
3. Pack the product in its original packaging. The contents must not be damaged during transport – make sure there are no loose objects in the packaging.
4. Collect and attach the return label. Please note that Universal Music AS does not cover the shipping costs for the return. Make sure the return label covers the old labels.
5. Send the products to the following address:
Lettbutikk AS
Granite Road 30
1914 Outer Enebakk
6. Once we receive the item and have checked that it is in its original condition, we will refund the purchase price to the same payment method used for purchase.
How do I track my order?
When your order is shipped from us, you will automatically receive a tracking number by email.